🧠 FAQ – Frequently Asked Questions

General Questions

❓ What is 49Skins?

49Skins.com is an online platform based in Germany that allows users to trade virtual items such as skins, weapons, and other digital objects from the game Counter-Strike 2 (CS2). The platform utilizes a bot solution to automate transactions.​

🔄 How does trading work on 49Skins?

49Skins is a Peer-To-Peer (P2P) platform. This means users can list skins for sale or purchase them from other users. The platform employs bots to automatically and securely facilitate the exchange of skins within the Steam environment.​

Trading and Transaction Questions

🛒 How do I purchase a skin?

1. Registration: Connect your Steam account with 49Skins.com to create a user account.​

2. Browse Offers: Explore the available listings and select the desired skins.​

3. Complete Purchase: Add the selected skins to your cart and follow the payment instructions.​skinlaundry.com

4. Receive Skins: After successful payment, the skins will be automatically transferred to your 49Skins account.​

💰 How do I sell a skin?

1. Registration: Connect your Steam account with 49Skins.com and complete the Stripe onboarding in your profile settings.​

2. Create Listing: List the skins from your Steam inventory on the platform for sale and set a price. Then, accept the trade offer from our bot to hold the skin in escrow.​

3. Complete Sale: Once a buyer purchases your skin and the payment is completed, the skin is automatically transferred to the buyer, and the sale proceeds are credited to your account.​

📦 How long does a transaction take?

The duration can vary, but transactions are typically completed within a few minutes, provided all parties are online and there are no technical issues. If you do not receive your skins within 24 hours, please contact our customer service.​

💸 Are there fees for trading?

Yes, 49Skins charges fees to both buyers and sellers. The seller's fee can be reduced through the leveling system but is set at 7% by default. The buyer's fee is 2,5%.​

🔄 Can I return or exchange purchased skins?

Due to the digital nature of the products, returns or exchanges are generally excluded. Please carefully review your selection before making a purchase. If you encounter any issues or have questions, our customer service is available to assist you.​

Technical Questions

🤖 What is a bot, and how does it work?

A bot is an automated Steam account that facilitates transactions on the platform. It ensures the secure exchange of skins between buyers and sellers.​

🛠 What should I do if a bot trade fails?

If a bot trade fails, users should contact support via email at support@49skins.com, through the contact form, or preferably via Discord, and refrain from taking further action to avoid duplicate transactions.

📈 How does 49Skins.com determine skin prices?

Sellers set the prices for skins. However, 49Skins.com provides market analyses and trends to offer both buyers and sellers up-to-date information on the value of skins.​

Miscellaneous Questions

📧 How can I contact customer service?

You can reach our customer support via email at support@49skins.com, through the contact form, or preferably via Discord. We strive to respond to all inquiries as quickly as possible.

🔄 How can I delete my user account?

If you wish to delete your user account, please use the designated button in your profile settings. Note that deleting your account will remove all associated data.